Privacy Policy

Effective Date: June 6, 2025

1. Introduction

Thank you for visiting Liebherr Appliance Support (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or use our services.

By using our website or scheduling service with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Address
• Email address
• Phone number
• Payment details
• Service preferences and history

Non-Personal Information

• Browser type and version
• Device type and unique identifiers
• IP address
• Pages visited and interaction patterns on our website
• Date and time of visits

3. How We Use Your Information

We may use the information we collect to:

• Provide, manage, and improve our services
• Schedule and complete service appointments
• Communicate with you about services, updates, and important notices
• Send limited promotions or service reminders (where permitted by law)
• Process payments securely
• Comply with legal and regulatory obligations
• Protect our business, users, and service integrity

4. Information Sharing and Disclosure

We may share your information with:

• Employees and technicians responsible for providing services
• Trusted third-party service providers who assist with operations (for example, payment processors, booking platforms, hosting providers)
• Government agencies or law enforcement, when required by law
• Successors or affiliates in the event of a business transfer, merger, or acquisition

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have certain rights under applicable data protection laws, which can include:

• The right to access and obtain a copy of your personal information
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal retention requirements
• The right to restrict or object to certain types of processing
• The right to data portability

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before responding to your request.

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Liebherr Appliance Support

Address: 20 W 34th St, 24th Floor, Suite 2405f
New York, NY 10001.

Phone: 844-760-1574

Hours: Mon–Fri: 8:00 AM – 8:00 PM
Sat–Sun: 9:00 AM – 4:00 PM

Support line: is available 24/7 for urgent Liebherr refrigerator, freezer, wine and commercial unit issues.